The Fundo de Garantia do Tempo de Serviço (FGTS) is a savings fund designed to protect workers in Brazil.
It’s essential to check your FGTS balance regularly to ensure that all employer deposits are accurate and up to date.
You can easily do this by using your CPF number through the official Caixa FGTS mobile app available for Android and iOS.
Requirements Before Checking Your FGTS
Before checking your FGTS balance, ensure you have all the necessary documents ready.
Meeting these basic requirements ensures smooth access to your account and prevents login errors. Here’s what you need to prepare:
- CPF Number: Required for login and account verification in the FGTS app.
- Registered Email: Needed for creating or recovering your account.
- Smartphone with Internet Access: The FGTS app requires a stable connection to load your balance.
- Updated FGTS App: Make sure you’ve downloaded the latest version from Google Play or App Store.
- Caixa Account or FGTS Registration: You must register an account before accessing your information.
- Secure Password: Create a strong password to protect your financial data.
Downloading the FGTS App
To check your FGTS balance, you need to download the official app from a trusted source.
Installing the correct version ensures security and smooth access to your account. Follow these simple steps to download the Caixa FGTS app safely:
- Go to the app store on your device: Search for FGTS and confirm it’s the official app from Caixa Econômica Federal on the Google Play Store or App Store.
- Tap “Install” or “Get”: Wait for the app to download and install automatically on your smartphone.
- Verify the App Icon: Make sure it matches Caixa’s official logo to avoid fake apps.
- Open the App After Installation: Check that it loads correctly and shows the Caixa welcome screen.
- Allow Permissions: Enable notifications or location only if needed for app functionality.
- Keep It Updated: Regularly update the app to access new features and security fixes.
How to Log In or Register
After downloading the FGTS app, the next step is to log in to your account.
You can log in or register using your CPF to view your FGTS balance and account details. Follow these simple steps to get started:
- Open the FGTS App: Tap the app icon on your smartphone to launch it.
- Select “Enter with CPF”: Type your CPF number in the login field.
- Enter Your Password: Use the password you created during registration.
- For New Users, Tap “Register”: Fill in your CPF, full name, date of birth, and email.
- Confirm by Email: Open your inbox and click the Caixa confirmation link to activate your account.
- Set a Secure Password: Choose a strong password and avoid sharing it with anyone.
Checking Your FGTS Balance
Once you’ve logged in, you can easily check your FGTS balance using your CPF.
The process is straightforward and provides you with instant access to your savings and employer deposits. Follow these steps to view your FGTS information:
- Open the FGTS App: Make sure you’re logged in with your CPF and password.
- Tap “My FGTS” or “Saldo FGTS”: This option shows your total available balance.
- Select Your Account: View balances from current and previous employers separately.
- Check Deposit Details: View the monthly contributions made by your employer along with their corresponding dates.
- View Statement: Tap “Extrato” to download or view your detailed transaction history.
- Monitor Updates: Check your FGTS account regularly for new deposits or changes.
How to Enable Notifications
Turning on notifications in the FGTS app helps you stay updated about new deposits, withdrawals, and account alerts.
It’s a quick way to track your FGTS activity without having to log in every time. Follow these steps to enable notifications:
- Open the FGTS App: Log in using your CPF and password.
- Go to “Settings” or “Configurações”: Find this option in the main menu.
- Select “Notifications” or “Notificações”: This section manages your alerts.
- Enable Deposit and Update Alerts: Turn on the switch to receive notifications for balance changes or deposits.
- Allow App Permissions: Approve notification access when prompted by your phone.
- Save Changes: Exit settings to apply your new preferences.
How to Withdraw FGTS via the App
If you’re eligible, you can withdraw your FGTS directly through the official app.
This process enables you to transfer funds to your personal bank account without needing to visit a Caixa branch. Follow these steps to request your withdrawal:
- Open the FGTS App: Log in with your CPF and password.
- Tap “Withdraw FGTS” or “Saque FGTS”: Select this option from the main menu.
- Choose the Type of Withdrawal: Options may include termination, retirement, housing, or emergency withdrawal.
- Review Eligibility Details: The app will show whether you qualify for the selected withdrawal type.
- Enter Your Bank Account Information: Add or confirm your account details for a deposit.
- Submit Your Request: Confirm your information and wait for Caixa to process the transfer.
Alternative Access Methods
If you don’t want to use the mobile app, there are other ways to check your FGTS balance safely.
Caixa Econômica Federal provides several official options to access your account and monitor deposits. Here’s how you can do it:
- Caixa Website: Visit the official site at fgts.caixa.gov.br and log in using your CPF and password.
- Caixa Tem App: Use this companion app to view your FGTS balance and receive deposits directly.
- ATM or Caixa Branch: Insert your Citizen Card (Cartão Cidadão) at any Caixa terminal or visit a branch for assistance.
- Customer Service Hotline: Call 0800 726 0207 to get information about your FGTS balance and recent deposits.
- Email or SMS Alerts: Register your contact details with Caixa to receive updates on deposits and withdrawals.
Additional App Features
The FGTS app offers more than just balance checks. It includes several tools that make managing your account easier and more secure.
Here are the main features you can use inside the app:
- Update Personal Information: Edit your contact details, including address, phone number, and email.
- View Deposit History: Access your complete record of monthly deposits made by employers.
- Generate Statements: Download or share your FGTS account statements in PDF format.
- Request Withdrawals: Apply for eligible withdrawals directly through the app.
- Track Multiple Accounts: View balances from different jobs in one place.
- Receive Alerts and Notifications: Stay informed about deposits, updates, and payment releases.
Troubleshooting Common Issues
Sometimes, you may encounter issues when trying to check your FGTS balance or access your account.
These issues are typically straightforward to resolve by following basic steps. Here are common problems and how to solve them:
- Login Errors: Double-check your CPF and password. If needed, use the “Forgot Password” option to reset your credentials.
- App Not Opening: Close and reopen the app, or restart your smartphone to refresh the system.
- Outdated App Version: Update the FGTS app through the Google Play Store or App Store to fix bugs and access new features.
- Incorrect Balance Display: Wait a few minutes or refresh the app, as updates may take time to sync.
- Account Locked: Contact Caixa support through 0800 726 0207 for identity verification and account recovery.
- Slow Loading or Errors: Clear the app cache or reinstall the app to improve performance.
To Conclude
Regularly checking your FGTS balance helps you stay informed about your savings and ensures that all employer deposits are accurate and up-to-date.
Using your CPF through the official FGTS app makes the process quick, secure, and accessible at any time.
Download the FGTS app today and check your FGTS balance easily from your mobile device.
