The Duplicate of the Citizen Card at Caixa is essential for citizens who lose or damage their original card.
It allows continued access to FGTS, unemployment insurance, and salary bonuses without interruption.
Without it, benefit withdrawals and checks may be delayed. Requesting a duplicate ensures financial security and timely receipt of social support.
Understanding the Citizen Card
The Citizen Card was created by Caixa Econômica Federal to make benefit access simpler. It can be used across Brazil in lottery houses, CAIXA correspondents, branches, and self-service terminals.
With it, you can check balances, withdraw benefits, and verify eligibility for salary bonuses or unemployment installments.
Understanding its role helps you value the importance of requesting a duplicate when necessary.
What is the Citizen Card
The Citizen Card is a magnetic card issued by CAIXA. It connects directly to government social programs and labor benefits.
With the card, citizens can access resources without needing to open a bank account. It ensures convenience and faster service for millions of Brazilians.
Who is Eligible
The card is intended for people who do not have a current or digital account at CAIXA. If you already have a CAIXA account, your benefits go directly to it, making the card unnecessary.
Programs like FGTS withdrawals, salary bonuses, and unemployment insurance require the card for access. This makes eligibility straightforward for those without linked accounts.
Reasons You Might Need a Duplicate
Sometimes, citizens encounter situations that make a duplicate card necessary. Losing the card, suffering theft, or having it damaged can prevent access to benefits.
Without the Citizen Card, withdrawal and verification processes become delayed. Requesting a duplicate avoids interruptions that could impact your financial stability.
Common Situations
In most cases, a duplicate card is required after common issues.
- Loss or misplacement of the original card.
- Theft or robbery involving the taking of documents.
- Physical damage that prevents the card from being read.
- Updating an outdated version of the card.
Why Requesting Quickly Matters?
Delays in requesting a duplicate can result in late payments. Social benefits such as unemployment insurance depend on timely access.
FGTS withdrawals often follow strict timelines. Requesting the duplicate quickly avoids complications that may affect your household income.
How to Request a Duplicate Citizen Card?
CAIXA provides a clear process for requesting a duplicate. The service is free, but it requires proof of identity and proper communication with CAIXA.
Citizens can make the request by phone or in person. Knowing the process step by step makes everything easier.
Initial Request Rules
The first Citizen Card is usually issued automatically by program managers. If you lose it, you must request a duplicate yourself.
The process involves contacting CAIXA and validating your identity. Only beneficiaries of social programs can make this type of request.
Official Channels
There are multiple channels to obtain a duplicate.
- By calling the CAIXA Citizen Service at 111.
- By visiting CAIXA branches across Brazil.
- By using CAIXA Aqui correspondents or lottery units.
- By following instructions received during the phone service.
Step-By-Step Process
To make the request, follow a simple procedure.
- Call 111 – CAIXA Citizen Service.
- Confirm your identity by providing official details.
- Receive instructions for collection or next steps.
- Collect your card at the designated service location.
Required Documents
For the process to be successful, CAIXA requires official documents. These documents confirm your identity and ensure security.
They must be original versions, not photocopies. Citizens must present them at lottery units or CAIXA branches.
List of Accepted Documents
When requesting a duplicate card or setting up a password, bring one of these valid documents:
- Identity card (RG).
- National Driver’s License (CNH) with photo, digital, or physical.
- A professional card, such as OAB or CRM.
- Work card (CTPS) computerized model.
- Military identification card.
- Foreigner’s ID card.
- Passport.
Important Notes
If your CNH is out of date, it may still be accepted if it has a photo. In branches, you can sometimes request the service with only the ID, even without the card.
Always carry the original document, since copies are not valid. Keeping these documents updated makes the process faster and easier.
Setting Up the Citizen Password
The Citizen Card requires a password to operate securely. This password enables withdrawals and benefit checks.
Without it, the card cannot be used at terminals or correspondents. Citizens must register this password at CAIXA service points.
What is the Citizen Password?
The Citizen Password is a six-digit code linked to the card. It is used for accessing FGTS withdrawals, unemployment benefits, and salary bonuses.
It protects transactions by ensuring only the cardholder can withdraw funds. This makes the card secure and practical.
How to Create the Password?
Creating the password is straightforward. You must call 111 and confirm your identity.
Then, go to a CAIXA branch or lottery unit with your documents. The staff will register your password, and from then on you can use the card safely.
Using the Citizen Card and Password
Once you have your duplicate card and password, you can use it normally. The card is valid in multiple CAIXA systems across the country.
You can withdraw benefits, check balances, and confirm eligibility. Accessing your money becomes quick and safe.
Where You Can Use It
With your card and password, you can complete transactions in different places.
- Self-service terminals in CAIXA branches.
- Lottery units across Brazil.
- CAIXA Aqui correspondents.
- CAIXA service points nationwide.
Benefits You Can Access
The card allows you to manage several benefits directly.
- Withdraw FGTS funds when available.
- Receive your salary bonus when eligible.
- Access unemployment insurance installments.
- Consult balances and statements of benefits.
Tips for Keeping Your Citizen Card Safe
Keeping your Citizen Card safe avoids unnecessary problems. A lost or stolen card creates risks of fraud and delays.
With a few preventive measures, you protect your benefits. Practicing safe handling ensures peace of mind.
Practical Tips
Consider applying these safety measures:
- Store the card in a secure location at home.
- Do not share your Citizen Password with anyone.
- Keep your personal documents updated.
- Register a contact phone with CAIXA for notifications.
- Report theft or loss immediately to 111.
Common Problems and Solutions
Even with precautions, some issues may appear. Knowing the most common problems prepares you to act quickly.
CAIXA provides solutions for these cases. Understanding them prevents delays in accessing your money.
Frequent Issues
People often report these difficulties:
- Delay in receiving the duplicate card.
- Forgotten Citizen Password.
- The card is not working in the self-service machines.
How to Solve Them?
Most of these issues have quick solutions. You can track the status of a duplicate by calling 111.
Forgotten passwords can be reset in CAIXA branches or lottery units. If the card is defective, you may request a replacement.
Contact Information and Support
Contacting CAIXA is essential when requesting a duplicate. Multiple support options are available for citizens.
You can choose phone, in-person, or digital service. Access to these channels ensures faster problem resolution.
- Phone: 111 – CAIXA Citizen Service.
- In-person: CAIXA branches, Lottery Units, CAIXA Aqui correspondents.
- Digital: CAIXA apps for checking benefits and balances.
- Website: official website for updated information.
Conclusion – Secure Your Access to Benefits
The Citizen Card remains an essential tool for millions of Brazilians. When lost or damaged, requesting a duplicate guarantees continued access to FGTS, unemployment insurance, and salary bonuses.
The process is simple when you know the documents, steps, and support channels. Protect your financial security by requesting your duplicate quickly whenever necessary.
